IT Managed Services Plans
Managed Services Plans
Our managed service plans are customizable to you and your unique business needs…
Standard plan examples are listed below
Essential
Includes:
- Discounted On-site Support
- Discounted Remote Support
- Discounted After-Hours Support
- Discounted Weekend Support
Proactive Maintenance:
- 24/7/365 Remote Monitoring AND Management
- Scheduled Server / Network Maintenance
- Operating System Patch Management
- Automatic Problem Escalation & Resolution
Network Security and Backup Services:
- Multi-Factor Authentication
- Staff Cyber Security Awareness Training
- Managed Anti-Malware / Anti-Virus
- Third-Party Software Patch Management
- Firewall Management & Updates
- Content Filtering
- Daily Monitoring of Successful Data Backup
- Password Vault and Management
- Dark Web Monitoring
- Advanced Spam Filtering and E-mail Security
- Simulated Phishing Attacks for Staff (annual)
Fractional CTO and Consulting:
- Strategic Planning and Budgeting
- Asset Tracking and Management
- Executive Summary Monthly Report
- DNS Management
Technical Services:
- Recycling & Disposal of Old Equipment
Professional
All of Budget, plus:
- More Discounted On-site Support
- More Discounted Remote Support
- More Discounted After-Hours Support
- More Discounted Weekend Support
Network Security and Backup Services:
- Simulated Phishing Attacks for Staff (semi-annually)
- Wi-Fi Management
- Intrusion Prevention
- Advanced Endpoint Detection & Response
- File and Server Restores from Backup
- BDR as a Service (starts from $199/month)
- Technology Enablement Sessions
Fractional CTO and Consulting:
- IT Documentation
- Dedicated Customer Success Specialist
- Creation Of AUP (Acceptable Use Policy)
Technical Services:
- Adds / Changes / Moves
- Office 365 / Google Workspace Support
- Software Installation & Upgrades
Premium
All of Professional, plus:
- Included On-site Support
- Included Remote Support
- Included After-Hours Support
- Included Weekend Support
Network Security and Backup Services:
- Simulated Phishing Attacks for Staff (quarterly)
- Security Information & Event Management
- Vulnerability Analysis & Testing
- Entire Server/Workstation Backups
Fractional CTO and Consulting:
- Vendor Liaison, ISP, VoIP, Managed Print
- Written Disaster Recovery Plan & Updates
Technical Services:
- Mobile Device Management
- Installation Of New Hardware
- Loaner PC / Server
- Ordering And Replacing Warranty Parts